Ethics & Customer Service

Dispute Resolution Packet Synopsis

• Dealing with Citizen Opposition, Lessons Learned by Dwight Merriam          

Using the Media Packet Synopsis

• Managing the Media                                      

• Media Relations During Controversies   

• LMNC Sample Communications Policy    

• Electronic Communications between Council Members                                      

• Social Media and Cities                                  

• Strategic Communications Litigations      

• Minnesota Dept of Admin - Data Practices Information